Refund policy

Your & Your Family's enjoyment is our goal! 

We have a 15-day exchange/return policy, which means you have 15 days after receiving your item to request a return.

To start an exchange/return, you can contact us at info@gnusante.com. Let us know what hasn't met your tastebud needs and we will either send you a exchange you for a new flavour or refund you upon return.  

You can always contact us for any return question at info@gnusante.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items) Please get in touch if you have questions or concerns about your specific item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.